I hope you are doing well! This is a friendly reminder that your invoice sent on was due. Establish a friendly and positive connection by referring to them with a preferred name and giving them a gentle nudge regarding their purchase. Maybe they just haven’t checked their accounts payable in a while.Īs such, you’ll want to begin your overdue email with a polite greeting, which maintains the possibility of future contracts. In the best-case scenario, your customer won’t need more than a quick and polite reminder to settle their bill. Include your company name for some context. One of the best ways to capture your customer’s attention is to reference the invoice in the email subject line. If this is your first time sending a reminder email for a past due invoice, keep these steps and email templates in mind.
REMINDER LETTER TO CUSTOMER FOR OVERDUE PAYMENT HOW TO
How to write a polite payment reminder email Keep reading this blog for more ways to make sure you get paid what you’re owed for your products. When your customer does pay, make sure to still send a receipt and email saying thanks. So make sure to double check the client name before reaching out. Once enough time’s passed that you’re confident they won’t pay for your product or services, it might be time to get a legal team involved.ĭrawing from experience, if it’s in regards to a valuable customer like a partner, you might want to give a bit more leeway with late payments. This implies urgency which often results in quicker payment.
You can also include how overdue the invoice is in your subject lines.
If there’s no response, keep trying to touch base with your client. Over the weekend, when you have less competition for your customer’s attention.Our research indicates that some of the best times for businesses to send late payment reminder emails are: But what should you consider the right time? When should you send an overdue invoice email?ĭrawing from experience, the time you send a polite email reminder is nearly just as crucial as sending one at all. Or there could be an issue with their accounts.Īnd based on our observations, when business owners don’t hold their clients accountable, their small group of non-paying customers grows. Overdue invoices are often a matter of clients overlooking or forgetting about their invoice. These emails are a quick solution to a missed payment issue. Our findings show that they also help you maintain healthy relationships and increase your chances of repeat business with the right customers. Past-due email reminders are a way to ensure that customers stay true to their commitment and keep your business’ cash flow healthy. Why do you need to send overdue invoice emails? Instructions for moving forward with the late payment.Invoice details such as the invoice number.This email will include vital information, such as:
What is an overdue invoice email?Īn overdue invoice email – or past-due invoice email – is a message you send to customers who have not met payment terms. In this guide, you’ll learn how to write an overdue invoice email and get must-know tips for following up.
While sending an overdue invoice email to a client can be uncomfortable, as per our expertise, it’s the best way to get your due balance. But as a business, getting paid is necessary, and you often don’t have a choice but to follow up on your late payment. It can be tempting to let it slide, especially if you want to avoid confrontation. Whether you’re a small business owner or enterprise manager, late payments can bring consequences to your bottom line.
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